For small business · Comox Valley
IT support that comes to you
Computers, Wi-Fi, Microsoft 365, printers, networks, devices and more. When technology gets in the way of running your business, you get practical help from someone who takes the time to understand your setup.
10+ years of IT and technical support experience. Local, personal, straightforward.
At a glance
- First hour on-site: $99.99
- Estimate before the visit
- Websites, automation & custom tools
- Comox Valley based
10+ years in IT and technical support
Experience you can rely on
Our background spans enterprise service desks, managed services, retail technology support, field service, and independent IT consulting.
That means we're comfortable with both sides of business technology: solving the immediate problem and understanding what needs to happen next.
IT support
What we can help with
From fixing today's technology problem to improving the way your business works tomorrow, we can help with both day-to-day IT support and custom technology solutions.
Business IT support: $99.99 first hour
First hour: $99.99 — diagnosis, and a fix where one's possible in that time.
After the first hour: $99.99/hour, billed in 30-minute blocks. We'll check with you before going past the first hour.
Most visits: $99.99–$239.99.
Invoiced after the visit, due within 7 days. GST and PST shown separately.
A small travel fee may apply outside Courtenay and Comox.
If a website, app or automation follows, the visit fee is credited in full toward it.
More ways we help
Backups, listings, staff and quick fixes
Smaller jobs that keep a business running. Each one has its own page with the details.
Business backups
Business files and email backed up, in accounts you own.
Learn more about Business backups
Google Business Profile setup & cleanup
Your listing set up or tidied, so local customers can find you.
Learn more about Google Business Profile setup & cleanup
New staff setup & departing staff cleanup
Accounts, email and passwords set up for new hires and closed for leavers.
Learn more about New staff setup & departing staff cleanup
Remote help
Quick fixes by phone and screen share, no visit needed. $44.99 covers up to 30 minutes.
Learn more about Remote help
Need a quick fix without a visit?
Remote help by phone and screen share suits software, email and account problems.
- $59.99 covers up to 30 minutes. Most sessions $59.99–$119.99.
- Invoiced after the session, due within 7 days.
- If it can't be fixed remotely, the fee is credited toward an on-site visit.
Technology solutions
Need more than a fix?
Every project is scoped before work begins. You'll know what you're getting, what it will cost, and what's included before you commit.
AI Automation & Workflows: typically $899–$1,599
Turning a form into a spreadsheet update or email, sending bookings their own reminders, capturing leads straight into a CRM, or generating routine documents instead of doing it by hand.
More complex workflows are quoted after an assessment.
Websites: typically $1,499–$2,599
A custom design that works on mobile, the SEO basics covered, a Google Business Profile set up, and easy editing so small changes don't need a call.
Larger or custom builds are quoted separately.
Custom Business Tools: typically $2,399–$4,199
Pricing depends on functionality, integrations, number of users and ongoing requirements.
Scoped and quoted before development begins.
Book a visit
On-site, at a time that works for the business.
Walk through it together
The problem gets looked at in person, not guessed at over the phone.
Get a written quote
The scope and the price, in writing, before anything else happens.
Get it built or fixed
Nothing starts until the quote is agreed.
None of these quite fit?
Most of what gets asked for doesn't match a list. If something about how the place runs is wearing you down and you can't put a name to it, that's what the first visit is for: the first hour is $99.99, and you'll know where you stand at the end of it.
The difference
Local, personal, and straightforward
We're a local technology business, not a national chain with layers of support desks and ticket queues. When we work with a small business, we take the time to understand how its technology actually works, and how the people inside the business use it.
We get to know your business
Good technology support isn't just about fixing what's broken. It's about understanding your setup, your people, and the little things that matter: from the printer everyone relies on to the computer nobody wants touched.
No unnecessary upgrades
If your equipment is working well, we'll tell you. Our goal is to keep your technology working reliably, not sell you something you don't need.
Plain-English advice
We'll explain what's happening in plain English and recommend what makes sense for your business. We don't believe in making technology more complicated than it needs to be.
Getting to know your setup
We take the time to learn how your business runs: the devices, the accounts, and the quirks that matter to you. That means less explaining each time you get in touch, and advice that fits the way you actually work.
As the business grows, our goal is simple: keep support personal while expanding the technology help available to local businesses.
Get in touch
Tell us what's going on
A few lines is plenty. Prefer to talk? Call or text any time and book a time that suits.
What's slowing your business down?
You don't need to know what the problem is called. Tell us what's happening in your own words. We'll help you figure out whether you need a quick fix, ongoing IT support, or a better technology solution. Call or text and we'll figure out the next step.