Terms & conditions
Clear terms. No surprises.
Before any work starts, you'll know what we're doing, what it will cost, and what to expect.
This is the plain-English version of the fine print: the same terms that apply when you book a visit or a project, written the way everything else on this site is. Short sentences, no legal jargon, nothing hidden in capitals.
Money
Pricing & payment
How an estimate gets set, what happens if the job turns out to be different once we're there, and how you pay.
Every visit starts with a call or text where you describe the problem, and an estimate agreed before anyone drives out. Most home visits fall between $79.99 and $159.99.
That estimate holds as long as the job matches what you described on the phone. If it turns out to be something different once we're on site, you'll hear about it first.
We stop and ask before any extra work.
If more turns up once we're already there, or a part is needed and there's a cost attached to it, you'll hear the cost and agree to it before it's added to the bill.
How and when you pay
Home visits
- Paid at the end of the visit.
- Cash, e-transfer, Visa or Mastercard.
Remote help
- Home: paid before the session ends.
- Business: Invoiced after the session, due within 7 days.
Business
- Projects over $1,000: half due before work starts, the rest on delivery.
- Visits and smaller jobs: Invoiced after the visit, due within 7 days. GST and PST shown separately.
Prices in Canadian dollars, plus applicable taxes.
Not sure what something means?
Call before booking and you'll get a straight, plain-English answer.
Remote help & add-ons
Remote help
- Home: $44.99 covers up to 30 minutes. Most sessions $44.99–$89.99. Remote help: paid before the session ends.
- Business: $59.99 covers up to 30 minutes. Most sessions $59.99–$119.99. Invoiced after the session, due within 7 days.
- If it can't be fixed remotely, what you've paid is credited toward a visit.
- Remote sessions only start when you've contacted us first.
Add-on: Written checklist for your setup, $19.99, sent after the visit on request.
Changing your mind
Cancellations & rescheduling
Just call ahead
Plans change. If you need to reschedule or cancel a booked visit, call or text as soon as you know. There's no cancellation fee.
Rescheduling is easy
A new time gets booked in the same call. There's no fee to reschedule or cancel before the visit.
Your information
Your information & privacy
We don't sell your personal information, and your files are never used for anything beyond the work you're paying us to do.
What a technician can see, what's never kept, and what happens if your files need to move to a new machine: the full detail lives on the privacy page, not repeated here.
Your data:We recommend having a backup before any work, and we'll offer to make one first.
What to expect
What we don't do
Physically failing drives aren't worked on further
If a drive is clicking, grinding, or won't start, continuing to work on it is often what turns a recoverable problem into an unrecoverable one. So we stop, explain what's happening, and help you get it to a proper recovery lab instead.
Manufacturer warranty repairs aren't performed here
If a device is still under warranty, we'll help you check and claim it directly, rather than having that work done by someone not authorized to do it.
Building something
Projects & ownership
A website, an app, or an automation build: every project is scoped and quoted before work begins, so you know what you're getting and what it costs before you commit.
Everything built transfers to you once it's paid in full. Until then, it remains Local Tech Solutions' work.
Problems, complaints & governing law
If something's wrong, call. Most things get sorted directly and quickly that way. Local Tech Solutions is a registered business in British Columbia, and these terms are governed by the laws of British Columbia.
This page is written to be clear, not to be a complete legal contract. For a project of real size, a short written quote covering the same points is provided and signed before work starts.
Still not sure? Ask.
If there's anything here you'd want explained before booking, call and ask. It's a reasonable question and you'll get a straight answer.